You may be surprised to learn just how many weekly and monthly transit passes are turned into our Lost & Found Department, and even more people call or come in to report a lost or stolen pass. Although the notice on the back of your pass states that SEPTA is not responsible for lost or stolen passes, we do try to find the rightful owner and follow up on all loss claims reported.

Some passes are inadvertently left in the seat clip, fall out of a pocket or purse, or just seem to disappear. Fortunately there are honest people who will turn a pass into the Lost & Found. Unfortunately there are some unscrupulous individuals who take what is not theirs.

We have a few simple suggestions to help protect your valued transit investment, enable you to follow your Conductor’s request to have passes displayed for the length of the trip, and still be able to sit back, relax, and enjoy the ride.

1. Sign the back of your pass, as soon as you purchase it and include your name and phone number. This helps us reunite you with your pass, should it be turned into the Lost & Found.
2. Keep your pass secure and visible. The best way to comply with our request that passes be displayed while you’re on the train is to put it in a plastic pass protector and attach it to a lanyard that can be worn around your neck or a clip holder that can be attached to a jacket lapel or sweater. This way, your Conductor can see the pass and you can be comfortable that your investment remains safely in your possession.

To help remind all SEPTA customers to protect their travel investment, we’re launching an information campaign in September that includes the Protect Your Investment: Keep Track of Your Pass message on transit passes. And to make it easier for you to display your pass, we’re also offering a free pass holder and clip when you buy a September pass at one of the Center City Stations. Supplies are limited, so we recommend that you purchase your pass early. For more details about fares please go to www.septa.org or https://shop.SEPTA.org to buy passes on-line.

We hope these few steps will help keep your pass safe, but if you lose it or any item while riding Regional Rail please call 215-580-5740 or stop into the Passenger Services Office at Suburban Station between the hours of 7:00 a.m. and 4:00 p.m., Monday through Friday.