SEPTA

Hi-Tech Getting Closer
Jim Foley’s Letter
SRPAC & SAC Concerns
Control Center

Meet June Smith
Compaints “Q & A”
Customer Survey
SAC Award Night

CUSTOMER SURVEY

SEPTA/CCT is excited about the improvements the new technology will provide. What are your thoughts? Will you take advantage of the opportunity to check on, or cancel rides any time of the day/night? If so, will you use your telephone or computer? Or do you prefer speaking to an operator? Please take a few minutes to complete the survey below and send it back to us. Your input is invaluable and will help us to better service your needs.

You can either submit the form below, mail it, (Hank Stahl, c/o CCT Connect, 1234 Market Street, 4th Floor, Philadelphia, PA 19107) or fax it, (215-580-7132; Attention: Hank Stahl).

CCT Customer Survey CCT Customer ID:
You must provide your ID for your submission to be counted.

I currently have: (Check all that apply)
Home Computer
Touch-Tone Telephone
Cell Phone

For the following questions, select:
One (1) for the method you will most likely use
Two (2) for the method you will use some time
Three (3) for the method you will use the least

Given the opportunity, when I make reservations, I will likely use:

The SEPTA website
1 2 3

The “IVR” (Interactive Voice Response) Phone System

1 2 3

Call reservations directly
1 2 3

If I want to cancel my ride(s), I will probably use:

The SEPTA website
1 2 3

The “IVR” (Interactive Voice Response) Phone System
1 2 3

Talk to the reservationists/dispatchers directly
1 2 3

When I want to know “where my ride is” or “how long will it be before my ride shows up?” I will likely use:

The SEPTA website
1 2 3

The “IVR” (Interactive Voice Response) Phone System
1 2 3

Talk to CCT directly
1 2 3

Comments:

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