Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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Message to Customers

April 15, 2019

Just before the start of the morning service day today, thunderstorms, high winds and rain caused significant power outages impacting the Norristown High-Speed Line and yard facilities at 69th St., as well as the interlocking system at Fern Rock on the Broad Street Line.

The loss of power at 69th St. prevented Norristown High Speed Line cars from operating forcing the suspension of service at 4:07 a.m. The Control Center and SEPTA communications outlets issued customer announcements and encouraged riders to seek alternate travel options. SEPTA crews dispatched to make repairs were able to restore power by 5:03 a.m. but signal issues prevented the full restoration of service. NHSL service was able to resume with 20 minute service between Township Line Station and Norristown Transportation Center, while shuttle buses operated between Township Line and 69th St. Transportation Center. Full service was restored to the NHSL at 1:36 p.m. in time for afternoon peak service.

At 3:29 a.m., the interlocking circuit boards were lost on the Broad Street Line at Fern Rock causing various sections of track to be out of service. Beginning at 4:45 a.m. shuttle buses began operating between Fern Rock Transportation Center and NRG Station. Tweets and announcements were sent out advising that the line was being shuttled. At 6:38 a.m., Local service was restored on the Broad Street Line but running on 10-minute headways. Shuttle buses continued to operate to supplement Broad Street Line service until 7:30 a.m. Broad-Ridge Service was restored with 10 - 12 minute headways at 7:45 a.m. and at 8:30 a.m. all signal operations were restored at Fern Rock, allowing Express service to be returned and full service restored with residual delays.