Customer Service

Communicating with our customers is an essential aspect of SEPTA’s commitment to providing quality public transportation in the Philadelphia region. Our Customer Service Department is available to answer questions about SEPTA services, schedules, policies, events, and any other inquiries. Customers can contact Customer Service three different ways:

SEPTA also operates Customer Service Offices in five locations:

• SEPTA Headquarters at 1234 Market Street, Philadelphia
• Frankford Transportation Center, eastern terminus of Market-Frankford Line
• 69th Street Terminal, western terminus of Market-Frankford Line
• Norristown Transportation Center, R6 Norristown Line
• Chester Transportation Center, R2 Wilmington and Newark Line

These locations are open Monday-Friday from 6 a.m. to 6 p.m., with the exception of 1234 Market Street office, which opens at 8 a.m.

We hope many of your questions can also be answered in our Ride Guides, Frequently Asked Questions (FAQs) section, Travel Tips, and Rules for Riding.